We Go Beyond.
Gravis Tech has a help desk email that will help escalate urgent issues. If you send an email to firstname.lastname@example.org it goes to a large team of individuals. This ensures that someone starts working the issue as soon as possible.
Helpful Details for submitting a help desk request:
- Send an email to email@example.com
- Provide a descriptive subject in the Subject Line with a Severity Level Identified (Site Down, High, Low).
- This helps us understand how important it is to re-prioritze resources to fix the issue.
- In the body of the email, provide as many details as possible. Helpful details are:
- URL of the page experiencing the issue
- Screenshot of the issue
- Error message
Center of the Universe
Our team members are located throughout the Pacific Northwest. Our headquarters are located in historic Wallace, Idaho (AKA "The Center of the Universe").
Gravis Tech loves hearing your ideas and solving complex problems. Let us know how we can work together to accomplish your goals.
Contact us for a free consultation.